Specialized Telephone Answering Service

Southwest Answering Service offers our clients a wide variety of first class telephone answering services.

Our state-of-the-art technology and exceptional answering agents allow us to provide custom-designed programs to each of our clients. From medical emergencies to order-entry, our experienced agents have years of experience and skills that span across industries. All of our scripts and processes are constantly analyzed to improve escalation paths and efficiency.

We work primarily with high-touch or high-pressure businesses and medical practices seeking first-class customer support for themselves or their entire practice. Our telephone answering services help pave the way to sustainable success.

Our clients love working with us because we provide responsive, attentive customer care with a solution-based model aiming for first call resolution. The ability to solve problems and answer questions on the first call enhances a client or patient’s experience and improves their affinity to your brand.

Some of our services include the following:

Healthcare Answering Service

Healthcare Answering Services for:

Physicians
Hospitals
Private Practice
HIPAA-Compliance

Legal Answering Service

Legal Answering Services for:

Lawyers
Law Firms
Solo Practice
Legal Receptionist

Business Answering Service

Business Answering Services for:

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Real Estate Answering Service

Real Estate Answering Services for:

Commercial
Realtors
Property Management
Residential

Hospitality Answering Service

Hospitality Answering Services for:

Vacation Rentals
Travel Agents
Spas & Salons
Restaurants

Contractor Answering Service

Contractor Answering Services for:

HVAC
Plumbers
Electricians
Roofers, and more!

Why Wait? Get Started Today

In most cases, answering service programs can be set up within days and only require a brief set up call. When more complex protocols are required for multiple offices, Southwest Answering Service assigns an account manager to identify and manage the program requirements. In any case, we do the work for you to ensure a seamless transition for you and your team. It’s easy — get started today!

What Answering Service options are best for you?

  • After hours answering service
  • Security compliant messaging
  • Virtual Receptionist
  • Voicemail
  • Call reporting
  • Message Dispatch