Employing the highest-level technology and operational methods allows us to eliminate wasted resources. Our systems offer triple redundancy and all contacts are handled within our secure facilities. This means you can be sure of 100% quality control.
From HIPAA compliant medical answering service to after hours emergency answering service to a central messaging service, our local agents utilize the latest technology to answer, catalog and dispatch call and messaging protocols allowing Southwest Answering service to manage, in real time, updates to schedules, users, contact information and escalation procedures. Our agents maintain detailed documentation of all calls so you can view a history of interactions prior to responding to a contact request or message. So if you’re looking for corporate phone answering services, an after hours virtual receptionist or call center services for small business, Southwest Answering Service has the right solution for you.