Responsive Medical Answering in Arizona: Connecting Care 24/7
Southwest Answering Service is the leading medical answering service tailored to meet the diverse and intricate patient needs across the state. With our adept local representatives, who possess an in-depth understanding of Arizona’s unique healthcare landscape, we ensure seamless communication and personalized assistance for patients. Our commitment to regulatory compliance and patient contentment is unwavering, evident through our thorough annual assessments that guarantee HIPAA-compliant and professional phone answering services, patient interactions, secure messaging, and on-call scheduling. By entrusting us with these critical responsibilities, medical establishments statewide can dedicate themselves to delivering exceptional patient care.
Our sought-after, HIPAA-compliant answering services are available 24/7, year-round, delivering adaptable, budget-friendly, and efficient solutions to hospitals, medical practices, and healthcare facilities throughout Arizona. Leveraging the expertise of our local agents, we seamlessly connect patients with healthcare providers and ensure secure message delivery directly to physicians. By selecting Southwest Answering Service, you’re embracing exceptional patient experiences and elevating the operational efficiency of your medical practice. Experience the transformation firsthand and witness the positive impact it has on your practice’s success.
LIVE, LOCAL AGENTS
Our agents are local, so they understand the community just as well as you do and are comfortable speaking to it. Plus, in addition to our local offices we have regional locations serving as backup.
RAPID ANSWER TIMES
Hold times matter. Patient satisfaction increases with shorter hold times.
ANSWERING SERVICE
A combination of friendly, articulate agents, exceptional training and premium technology working for your business.
HIPAA Compliance
Our medical answering service offers triple redundancy and all contacts are handled within our secure facilities, maintaining 100% quality control. You call answering services will be exceptional, and include:
- HIPAA Compliant and Secure Messaging Apps
- Privacy statements on the covers of all faxes
- Protected email portals and encrypted intranet
- Locked cabinets, desk drawers, and computer screens
- Secure systems for disposing of confidential information
- Phone Agents trained on medical industry requirements
Covered entities are responsible for their compliance and their employee and third-party suppliers’ compliance. Are your 3rd party solution providers fully HIPAA and HITECH compliant? Southwest Answering Service is — let’s chat.
It Makes Financial Sense
Our Answering Service plans start for about $1 a day.
– Free message delivery via fax, email and secure messaging
– 24/7 live answering service operators
– Dedicated website and client access portal
– Custom greeting or hold message
– Plan benefits include:
– Dedicated phone number to forward phones to our service
We Have Your Phones Covered
Proven, Trusted HIPAA-Compliant Call Center Solutions for Health Care Providers
- Clinics
- Hospitals
- Pharmacies
- Laboratories
- Clinics
- Hospitals
- Pharmacies
- Laboratories
- Physicians
- Physical Therapists
- Pediatricians
- Optometrists
- In-home Care
- Dermatologists
- Dentists
- Chiropractors
