Hospitality phone Answering Service california

Hospitality Answering Service

Your guests can expect exceptional customer service with Southwest’s Hospitality Answering Service. Providing start-to-finish top quality experiences drives celebrated reviews and builds loyalty. Your guests don’t want their calls sent to voicemail answered by an automated system – give them the live person they expect, night or day, every day.

At Southwest Answering Service, our professionally trained hospitality specialists provide helpful information guests need when they need it. Customize your guests experience and ensure they’re treated with white gloves and four star reviews every time.

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Our agents are local, so they understand the community just as well as you do and are comfortable speaking to it. Plus, in addition to our local offices we have regional locations serving as backup.


Hiring full-time staff is expensive and takes more of your time. We make it easy to instantly scale answering services to the demands of your growing business.


A combination of friendly, articulate agents, exceptional training and premium technology working for your business.

Lodging & Vacation Rentals

From customized virtual receptionist services for vacation home rentals, bed and breakfasts to call center solutions for large hotels, we work closely with you to create the ultimate guest experiences.

Hospitality Answering Service
travel answering service


Our virtual receptionists are on call to support your dining services during peak times to ensure an exceptional customer experience. All our team of trained receptionists take care of the people who call your restaurant or catering business so that you can focus on what you do best. Let us serve you!


The entertainment industry does not follow 9-5 business hours – and neither do we! Southwest Answering Service is a perfect for fit venues looking to pack the house to entertainers and event planners that want to capitalize on every great opportunity. Our 24/7 call agents can provide the coverage necessary to help you take things to the next level.

Hospitality phone Answering Service

We Have Your Business Covered

  • Travel Agents
  • Travel Agencies
  • Vacation Rentals
  • Hotels & Motels
  • Music Venues
  • Bed & Breakfasts
  • Restaurants
  • Spas & Salons
  • Resorts

Why Wait? Get Started Today

In most cases, answering service programs can be set up within days and only require a brief set up call. When more complex protocols are required for multiple offices, Southwest Answering Service assigns an account manager to identify and manage the program requirements. In any case, we do the work for you to ensure a seamless transition for you and your team. It’s easy — get started today!

What Answering Service options are best for you?

  • After hours answering service
  • Security compliant messaging
  • Virtual Receptionist
  • Voicemail
  • Call reporting
  • Message Dispatch