Medical Answering Service

Ensure Your Medical Office Answering Service Has All Applicable Safeguards in Place

Patient needs are complicated. Having an answering service for medical offices that specializes in patient care requirements matters. From a compliance and patient satisfaction standpoint, Southwest Answering Service is a leader. Annual audits on our dedicated medical answering service ensure phone answering service, patient communications, secure messaging and on-call scheduling in a HIPAA compliant and professional manner.  Allow yourself to free your time and fully focus on patient care, get started with Southwest Answering Service today.

Our HIPAA compliant answering services are utilized by hospitals, medical offices and healthcare facilities across the United States and offer flexible, affordable and efficient solutions 24 hours a day, 365 days a year. Our secure answering service technology can connect patients with their provider or family to patient rooms or deliver secure messages directly to the doctor, ensuring quality patient experiences and quick communications.

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LIVE, LOCAL AGENTS

Our agents are local, so they understand the community just as well as you do and are comfortable speaking to it. Plus, in addition to our local offices we have regional locations serving as backup.

24 hour answering service

RAPID ANSWER TIMES

Hold times matter. Patient satisfaction increases with shorter hold times.

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ANSWERING SERVICE

A combination of friendly, articulate agents, exceptional training and premium technology working for your business.

HIPAA Compliance

Our medical answering service offers triple redundancy and all contacts are handled within our secure facilities, maintaining 100% quality control. You call answering services will be exceptional, and include:

  • HIPAA Compliant and Secure Messaging Apps
  • Privacy statements on the covers of all faxes
  • Protected email portals and encrypted intranet
  • Locked cabinets, desk drawers, and computer screens
  • Secure systems for disposing of confidential information
  • Phone Agents trained on medical industry requirements

Covered entities are responsible for their compliance and their employee and third-party suppliers’ compliance. Are your 3rd party solution providers fully HIPAA and HITECH compliant? Southwest Answering Service is — let’s chat.

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It Makes Financial Sense

Our Answering Service plans start for a little as $29 per month.
Plan benefits include:

  • Free message delivery via fax, email and secure messaging
  • 24/7 live answering service operators
  • Dedicated phone number to forward phones to our service
  • Dedicated website and client access portal
  • Custom greeting or hold message

We Have Your Phones Covered

Proven, Trusted HIPAA-Compliant Call Center Solutions for Health Care Providers

  • Clinics
  • Hospitals
  • Pharmacies
  • Laboratories
  • Clinics
  • Hospitals
  • Pharmacies
  • Laboratories
  • Physicians
  • Physical Therapists
  • Pediatricians
  • Optometrists
  • In-home Care
  • Dermatologists
  • Dentists
  • Chiropractors