Mortgage Broker Answering Service

Southwest Answering Service specializes in providing mortgage broker answering service. We understand how busy it can be working in the mortgage industry, between handling client phone calls and attending financial meetings. Maintaining a line of communication to both current and new clients is essential to the success of your business.

With online tools to assist with communication, Southwest Answering Service is your best choice for supporting your mortgage broker duties with an answering service. As a local extension of your team, our goal is to help you prioritize your time to allow you to optimize and build your business. Spend less time following up calls and scrolling through voicemail boxes, and let our team provide professional customer service and more to your mortgage brokerage business.

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Our agents are local, so they understand the community just as well as you do and are comfortable speaking to it. Plus, in addition to our local offices we have regional locations serving as backup.


Hiring full-time staff is expensive and takes more of your time. We make it easy to instantly scale answering services to the demands of your growing business.


A combination of friendly, articulate agents, exceptional training and premium technology working for your business.

Your Calls. Answered.

With Southwest Answering Service you and your mortgage broker team can focus on your client’s business while we focus on answering your calls. Our virtual receptionists provide a friendly, professional voice to greet your prospects and clients. With Southwest Answering Service, you’re always represented.

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Seamless Call Transition

Our mortgage broker answering service offers triple redundancy and all contacts are handled within our secure facilities, maintaining 100% quality control. You call answering services will be exceptional, and include:

  • Customized message delivery to your preferred device – iPhone, Android or another smart phone device
  • Ability to manage your schedules, users, contact information and escalation procedures – in real-time
  • Detailed documentation and reporting of calls and call interactions prior you responding to a contact request
  • Reliable 24/7 answering services – including escalation support for your critical path issues

It Makes Financial Sense

Our Answering Service plans start for as little as $29 per month. Plan benefits include:

  • Free message delivery via fax, email and text
  • 24/7 live answering service operators
  • Dedicated phone number to forward phones to our service
  • Custom greeting or hold message
  • Local phone numbers
  • Holiday coverage
  • And more!
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Why Wait? Get Started Today

In most cases, answering service programs can be set up within days and only require a brief set up call. When more complex protocols are required for multiple offices, Southwest Answering Service assigns an account manager to identify and manage the program requirements. In any case, we do the work for you to ensure a seamless transition for you and your team. It’s easy — get started today!

What Answering Service options are best for you?

  • After hours answering service
  • Security compliant messaging
  • Virtual Receptionist
  • Voicemail
  • Call reporting
  • Message Dispatch