Nevada’s Premier Medical Answering Service: Your 24/7 Healthcare Connection
Southwest Answering Service is the leading local answering service dedicated to serving the medical community right here in Nevada. Our team of local professionals understands the intricate needs of patients and healthcare providers in our state. With an in-depth grasp of Nevada’s healthcare landscape, we provide flawless communication and personalized assistance for patients, ensuring their needs are met with care and attention. Committed to both compliance and patient contentment, we conduct thorough annual evaluations to ensure that our phone answering services, patient interactions, secure messaging, and on-call scheduling align with HIPAA regulations, maintaining a level of professionalism that sets us apart.
Our highly sought-after, HIPAA-compliant answering services are available 24/7, 365 days a year, offering flexible and cost-effective solutions to hospitals, medical offices, and healthcare facilities all across Nevada. Harnessing the expertise of our local agents, we seamlessly connect patients with medical professionals and securely relay messages directly to doctors. Opting for Southwest Answering Service underscores your dedication to providing top-tier patient experiences while elevating the efficiency of your medical practice. Discover the distinction with us today and observe the positive transformation within your practice.
LIVE, LOCAL AGENTS
Our agents are local, so they understand the community just as well as you do and are comfortable speaking to it. Plus, in addition to our local offices we have regional locations serving as backup.
RAPID ANSWER TIMES
Hold times matter. Patient satisfaction increases with shorter hold times.
ANSWERING SERVICE
A combination of friendly, articulate agents, exceptional training and premium technology working for your business.
HIPAA Compliance
Our medical answering service offers triple redundancy and all contacts are handled within our secure facilities, maintaining 100% quality control. You call answering services will be exceptional, and include:
- HIPAA Compliant and Secure Messaging Apps
- Privacy statements on the covers of all faxes
- Protected email portals and encrypted intranet
- Locked cabinets, desk drawers, and computer screens
- Secure systems for disposing of confidential information
- Phone Agents trained on medical industry requirements
Covered entities are responsible for their compliance and their employee and third-party suppliers’ compliance. Are your 3rd party solution providers fully HIPAA and HITECH compliant? Southwest Answering Service is — let’s chat.
It Makes Financial Sense
Our Answering Service plans start for about $1 a day.
– Free message delivery via fax, email and secure messaging
– 24/7 live answering service operators
– Dedicated website and client access portal
– Custom greeting or hold message
– Plan benefits include:
– Dedicated phone number to forward phones to our service
We Have Your Phones Covered
Proven, Trusted HIPAA-Compliant Call Center Solutions for Health Care Providers
- Clinics
- Hospitals
- Pharmacies
- Laboratories
- Clinics
- Hospitals
- Pharmacies
- Laboratories
- Physicians
- Physical Therapists
- Pediatricians
- Optometrists
- In-home Care
- Dermatologists
- Dentists
- Chiropractors
