24/7 HIPAA Compliant Medical Answering Service
Southwest Answering Service is California’s premier medical answering service, catering to the intricate and multifaceted patient needs in the state. Our local agents possess a deep understanding of the unique healthcare landscape, ensuring seamless communication and personalized support for patients. We prioritize compliance and patient satisfaction, conducting comprehensive annual audits to guarantee HIPAA compliant and professional phone answering services, patient communications, secure messaging, and on-call scheduling. By entrusting us with these critical tasks, California medical offices can focus on providing exceptional patient care.
Our highly sought-after HIPAA compliant answering services operate round the clock, year-round, offering flexible, affordable, and efficient solutions to hospitals, medical offices, and healthcare facilities throughout California. Leveraging our local agents’ knowledge, we seamlessly connect patients with healthcare providers and facilitate secure message delivery directly to doctors. By choosing Southwest Answering Service, you prioritize quality patient experiences and enhance the efficiency of your California medical practice. Experience the difference with us today and witness the positive impact on your practice.
LIVE, LOCAL AGENTS
Our agents are local, so they understand the community just as well as you do and are comfortable speaking to it. Plus, in addition to our local offices we have regional locations serving as backup.
RAPID ANSWER TIMES
Hold times matter. Patient satisfaction increases with shorter hold times.
ANSWERING SERVICE
A combination of friendly, articulate agents, exceptional training and premium technology working for your business.
HIPAA Compliance
Our medical answering service offers triple redundancy and all contacts are handled within our secure facilities, maintaining 100% quality control. You call answering services will be exceptional, and include:
- HIPAA Compliant and Secure Messaging Apps
- Privacy statements on the covers of all faxes
- Protected email portals and encrypted intranet
- Locked cabinets, desk drawers, and computer screens
- Secure systems for disposing of confidential information
- Phone Agents trained on medical industry requirements
Covered entities are responsible for their compliance and their employee and third-party suppliers’ compliance. Are your 3rd party solution providers fully HIPAA and HITECH compliant? Southwest Answering Service is — let’s chat.
It Makes Financial Sense
Our Answering Service plans start for about $1 a day.
– Free message delivery via fax, email and secure messaging
– 24/7 live answering service operators
– Dedicated website and client access portal
– Custom greeting or hold message
– Plan benefits include:
– Dedicated phone number to forward phones to our service
We Have Your Phones Covered
Proven, Trusted HIPAA-Compliant Call Center Solutions for Health Care Providers
- Clinics
- Hospitals
- Pharmacies
- Laboratories
- Clinics
- Hospitals
- Pharmacies
- Laboratories
- Physicians
- Physical Therapists
- Pediatricians
- Optometrists
- In-home Care
- Dermatologists
- Dentists
- Chiropractors
