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Call Us Today: 661-902-6215
Call Us Today: 661-902-6215
Answering Service - Quality Is Our Specialty

Call Center Services

Southwest Answering Service is the best in the business. We have been providing call center services to clients who want the capabilities of a large call center with the attention of a boutique shop. Our people, technology, size, and expertise set us head and shoulders above any other call center company in the industry. Whether you’re a division of a Fortune 500 company that seeks to improve a specific customer interaction process or a mid-sized company looking to save money and improve quality on your outsourced call center operations, we fit your needs. Our call center clients come from a wide variety of industries, and our call center services are custom-fit to each one. All of our programs are designed for optimal customer experience—some of these programs include the following:

Inbound Call Center
Customer Service Outsourcing
Health Care Program Enrollment
Health Care Call Center Support
Medical Call Center Programs
Virtual Receptionist Service
Appointment Setting
Help Desk Call Center


Whether you’re seeking an exceptional resource for outsourced customer service, and inbound call center, or just a solid, local company, Southwest Answering Service is the solution you’ve been looking for. All of our agents are from California, so they understand the community just as well as you do. Regardless of the size and nature of your program, you can expect each caller to be treated the way you want to be treated—that’s our golden rule. Some of our call center capabilities include:
call center services
  • Live Operator Service
  • Interactive Voice Response (IVR)
  • Inbound Customer Interaction
  • Outbound Customer Interaction
  • Email, Web & Chat Support
  • Robust Conversational Scripting Design
  • Secure & Audited Payment Processing
  • Personalized & Real-Time Interaction will Fulfillment Houses
  • Data Entry
  • Database Design/Build & Web Hosting
  • Robust Reporting & Analytics


Southwest Answering Service ’s state-of-the-art technology allows us to eliminate wasted resources. Our systems offer triple redundancy and all contact are handled within our secure facilities. This means you can be sure of 100% quality control. In addition, our healthcare audit process ensures relevant data is HIPAA compliant and secure. When you partner with Southwest Answering Service , your call center service will be exceptional.
  • Polite, friendly interactions handled by hard working, reliable and loyal colleagues
  • Stable workforce with low turnover ensuring continuity and consistency
  • State-of-the-art technology providing efficiency and detailed reporting
  • Digital recordings of all customer interactions
  • Combination of custom and off-the-shelf technologies that improve agent utilization resulting in greater productivity and cost savings