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Friday, February 13, 2015
The Benefits of Hiring a Virtual Receptionist

There is no denying that owning a business is a busy task. There is so much that needs to be handled, but it seems like there is never enough time to get anything done. One action that you can take to help your business and your customers is hire a virtual receptionist. Companies like Southwest Answering Service offer virtual receptionists that take care of your clients while you take care of your business. Here are three other reasons why hiring a virtual receptionists is the right move for your business.

Reduce Your Costs

If your business is receiving a high volume of calls, it is time to hire a virtual receptionist. Though your customer’s calls are very important to you, it is unrealistic to spend all day dealing with them yourself. Hiring a virtual receptionist is more cost-effective than hiring someone to be in the office with you; instead of having to pay to recruit, train, and employ someone you just pay a monthly fee for the services you receive. In fact, on a national average, Salary.com reports that the average cost of hiring a receptionist in 2012 was $29,578 plus benefits, vacation and other amenities. However, the average cost of a virtual receptionist is $440 a month, which equates to an annual savings of over $20,000.

Increase Your Productivity,

If you have a high amount of work to get done, it is time to hire a virtual receptionist. If you do not currently have a virtual receptionist, you probably spend a good part of your day answering calls and assisting clients. Because your calls will be taken care of via the virtual receptionist, you will have more time to meet with possible customers and create strategies for your business. While your business continues to grow, your virtual receptionist will handle all of your calls in a productive and professional manner.

Maintain Your Customer Service

If you care for your customers and their needs, it is time to hire a virtual receptionist. Unlike receptionists that work office hours, many virtual receptionists work evening and weekend hours. This allows your customers to call and speak to someone any day at any time. Many virtual receptionists are trained to be bilingual, so your customers will receive help no matter what language they speak. Most virtual receptionists are also trained in customer service, so your clients will always be speaking with a helpful and informed individual. Your customer’s positive experience will lead to referrals to others as well.

In conclusion, there are various benefits to hiring a virtual receptionist. Whether it is to decrease spending, increase productivity, or maintain positive customer service, hiring a virtual receptionist can be the next step that leads your business to even greater success.